Shipping & Returns
When buying at Euphoria you can count on the following:
- Your parcel will be shipped fast: within 1 working day
- Discrete packaging - totally unrecognizable
- Our team will gladly answer any of the questions you may have
TEMPORARILY FREE SHIPPING FROM 50, - BECAUSE OF CORONA-VIRUS
|Shipping costs||Free Shipping|
|Pick-up at our store (Heerenveen, NL)|
|6,-||from 79,-from 50,-|
|from 99,-from 50,-|
|FRA, GB, LUX, AUT, DK, ITA, ES|
|FIN, SWE, IRL, PT, CZE, SVK, HUN, PL, SVN|
|Worldwide shipping + Other European Countries||30,-||> 499,-|
Prices including 21% VAT. For deliveries to some countries outside EU, VAT will automatically be excluded from your total order amount according to legislation.
Shipments within The Netherlands
NOTE: Some shipments are delayed by several days because of COVID-19. We will ship a.s.ap.: Ordered before 16.30h is sent the same day for items in stock
For shipments within The Netherlands most parcels will be delivered the next day if ordered before 17h00 on a business day. Delivery usually takes place on Tuesdays to Saturdays. Monday delivery isn't available
This is just an indication.
Backorders - NL, BE
Most products are also available for order when out of stock. We will deliver those products from our second store or when fresh stock comes in. Normally this takes anywhere between several days to 2 weeks tops.
When ordering in stock products and out of stock products at the same time, we will ship the directly available products first. Out of stock products will be shipped together in 1 backorder as soon as possible.
International delivery time
Shipments within Europe will usually be delivered in 2 to 5 business days. Worldwide delivery is usually a matter of 1 to 3 weeks. You'll always receive a Track & Trace-code to track the delivery of your parcel. We always do our very best to deliver your order as quickly as possible.
We don't do backorders for other international orders. We will send it in one batch when all items are available. It is possible to get in touch for other solutions, in which you'll have to pay twice for shipping. Other than that, it can take a bit longer before you receive your goods.
With an online purchase you usually have the right to view the product in real life. Within 14 days you can decide that you still want to cancel the purchase, want to exchange or keep the product. It may be that you want to use it. Please inform us as soon as possible, but in any case within 14 days of receiving the item. Of course, the product must be in the original, undamaged packaging and you may not have used it.
Unfortunately, in our business it is not possible to return all products just like that. This has to do with the exceptions of the right of withdrawal. Sex toys and other intimate products cannot be exchanged or returned after purchase due to hygienic reasons. Please read our Terms and Conditions for more info.
Damaged or incomplete products
Has your product been delivered damaged or incomplete? Then you are of course entitled to a replacement article. Please report this to us as soon as possible, but no later than 48 hours after receiving your parcel.
Returns can be shipped to:
Name: Euphoria t.a.v. retouren
Street and number: Lindegracht 43
Postal code: 8441GK
Country: Nederland / The Netherlands
NOTE: Do not send products back without contacting us first. It is important to know that not all products can be returned to Euphoria. Shipping costs for returns are always at your own expense at exchange and the like. If it concerns damaged or incomplete products, we obviously take care of the shipping costs.